Frequently Asked Questions

Home watch is a professional service where trained individuals perform regular visual inspections of your home while you are away. The goal is to identify and report issues early — such as leaks, pest activity, storm damage, or HVAC problems — before they become costly repairs.

Depending on your plan, we visit once or twice per month. Our Signature Care plan includes one monthly visit, Snowbird Care includes two monthly visits, and our Prevent & Protect plan offers a custom schedule tailored to your needs.

We immediately document the issue with photos and notify you via email and text. If emergency action is needed, we coordinate with trusted local vendors to address the problem quickly and keep you informed every step of the way.

No. Most of our clients are out of state during visits. You provide access instructions and we handle the rest. After each visit, you receive a detailed report with photos so you know exactly how your home looks.

We serve The Villages, Fruitland Park, Lady Lake, Leesburg, Wildwood, and Oxford, Florida.

Yes. All plans are month-to-month. We require 30 days written notice to cancel. There are no long-term commitments or cancellation fees.

Yes, The Village Neighbor is fully insured for your protection. We carry comprehensive coverage to give you peace of mind with every visit.

Every visit includes a detailed written report with photo documentation covering the exterior, interior, systems, and any areas of concern. Reports are delivered via email and are also available in your client portal.

Yes. Storm-related services include pre-storm and post-storm inspections and vendor coordination. Storm services are billed at $125 per event unless you are enrolled in our Storm Watch program through the Prevent & Protect plan.

Call us at (352) 781-5931 or fill out our online intake form. We will schedule a free consultation to discuss your needs and recommend the right plan for your home.